2. Personal data you provide us with will be processed and stored in a file under the responsibility of SHANA RETAIL S.L. (“Shana”) for the purposes of:
I. The development, performance and enforcement of the purchase and sale contract over the products you have purchased, or of any other contract between you and us.
II. Attending to your requests;
III. Providing you with information about Shana products, including, as regards the above-mentioned products, the sending of commercial communications via e-mail or any other equivalent electronic communication means (such as SMS) or through phone calls. If you are a registered user, you can change your preferences in respect of receiving such communications by logging into the MY ACCOUNT section of this website and editing your preferences. You can also unsubscribe at the Newsletter section.
IV. In the event you provide us with personal data of a third party, you will be responsible of having informed them about the use of their personal data, as well as having obtained the relevant express consent for this information to be provided for the purposes explained above. In the event that you have purchased a product or a gift card, the personal data of the third party provided by you, will be used for the following purposes: (a) managing the delivery and/or verification of correct receipt of the corresponding product and; (b) attending any query or suggestion you or the third party may have.
V. In the event you have a Gift Voucher and you wish to return the goods associated with it through the website, we will use the personal details provided by you on the return form only for (a) managing the request and processing the door to door collection of goods, (b) meeting any requests related to the Gift Voucher or the return you request, and (c) confirming acceptance of the return and then, sending the Store Credit Card with the refund amount via e-mail or any other equivalent electronic means.
VI. Should you choose the option of keeping your card details and activate “quick shopping”, you expressly authorise us to process and store the data indicated as necessary for activation and development of this functionality. The Card-Verification-Value-Code (CVV) will only be used to make able the purchase in progress, and will not be stored or processed subsequently as part of your card´s data.
Giving us your consent to activate this functionality, allow your data to appear auto filled in subsequent purchases on this website, so you will not need to enter the data in each new process, and such consent shall be valid and effective for subsequent purchases.
You can change your card´s data and revoke your consent for processing and storing these data at any time through My Account section – Cards. Fashion Retail stores and transmits your card´s data according to the main standards of confidentiality and security of credit and debit cards.
When using this functionality, changing your password may be requested for security reasons. Remember that security, when using this website, also depends on the proper use and conservation of certain key/passwords.
3. Personal data you provide us with through the form available on the website in the contact section of the physical store, as well as through the customer service´s telephone number available in the aforementioned section, will be processed by Shana for the purpose of attending to any issue set out by you. Furthermore, Shana will process the data you provide us with for the management, assistance and tracking of any request that the costumer or any other applicant delivers in the physical store.
4. SHANA RETAIL S.L with registered address at Paseo de Gracia, 28, 3rd Floor, 08007 Barcelona (Spain), being data controller of the file, undertake to keep your personal information confidential and to ensure the exercise of your access, rectification, erasure and objection rights by sending a letter to the above-mentioned address or by e-mail to firstname.lastname@example.org, to the attention of "Función LOPD". If necessary, we will ask you to provide us with a copy of your ID card, passport or other valid identity document. In the event you decide to exercise such rights and that your e-mail appears as part of the personal details you have provided us with, we would be grateful if you could mention this specific circumstance, indicating the email address to which the right of access, rectification, erasure and objection are being exercised.
5. The user (You) hereby guarantees that the personal data provided are true and accurate and undertakes to notify us of any change or alteration of them. In case you provide us with third-party personal data, you undertake to have informed them and obtained their consent for the purposes indicated in the above sections 2 and 3. Any loss or damage caused to the website or to the person responsible for the website or to any third person through the provision of erroneous, inexact or incomplete information on the registration form, will be the exclusive responsibility of the User.
What is a Cookie?
A Cookie is a small text file that a website stores on your PC, telephone or any other device, with information about your navigation on that website. Cookies are necessary to facilitate browsing and to make it more user-friendly, and they do not damage your computer.
While this Policy uses the general term “Cookies”, as they are the main method for storing information used by this website, the browser's "Local Storage" space is also used for the same purposes as the Cookies. All the information included in this section is also applicable to this "Local Storage".
What are Cookies used for on this website?
Cookies are an essential part of how our website works. The main purpose of our Cookies is to improve your browsing experience. For example, they are used to remember your preferences (language, country, etc.) while browsing and on future visits.
The information collected by the Cookies also enables us to improve the site by estimating numbers and patterns of use, the suitability of the website to the individual interests of the users, quicker searches, etc.
What are Cookies NOT used for on this website?
We do not store sensitive personal information, such as your address, your password, your credit or debit card data, etc., in the Cookies we use.
Who uses the information stored in Cookies?
The information stored in the Cookies from our website is used exclusively by us, except for those identified below as "third-party cookies", which are used and managed by external entities to provide services requested by us to improve our services and the experience of the user when browsing our website. The main services for which these "third-party cookies" are used are to obtain access statistics and to guarantee the payment transactions that are carried out.
How can I avoid using Cookies on this website?
You may restrict, block or delete the Cookies from this website at any time by changing the configuration of your browser following the steps indicated below. While settings are different in each browser, Cookies are normally configured in the "Preferences" or "Tools" menu. For further details on configuring Cookies in your browser, see the "Help" menu in the browser itself.
Which particular Cookies does this website use and for what purpose?
The chart below shows the Cookies, tags and other similar devices used by this website, together with information on the purpose, duration and management (proprietary and by third parties) of each one of them.
Own Cookies: those that we send to your computer or device coming from our website.
Session Cookies: these cookies are designed for store data as you access our website.
Persistent Cookies: they keep stored in your device and we can use them during a certain period of time (from some minutes to years).
Analysis Cookies: they allow us to quantify and measure the number of users and their performance of the use they of our website. We analyzed the navigation on our website in order to improve the supply of products or services we offer.
Publicity Cookies: they allow the management and the most efficient way of advertising spaces in our web site based on criteria such as content edited or frequency in which ads are displayed or depending on user behavior obtained through the continued observing of their browsing habits, allowing developing a specific profile to display advertising.